Content Developer Associate at almaBetter
As Artificial Intelligence continues its rapid advancement, concerns about AI taking over jobs have taken center stage. As we all have the question in mind “Will AI take away jobs”, in this blog, we delve into the complex relationship between AI and employment, exploring how this technology both disrupts and creates opportunities across industries. Join us as we uncover the nuances of the AI revolution and its potential to reshape the future of work.
Before we understand how AI augments humans in the workplace, we need to understand the difference between human and Artificial Intelligence and how they affect businesses. There is a common misconception about Artificial Intelligence. People think that AI is as intelligent as humans because they learn and make decisions faster through the information it consumes.
Artificial Intelligence might help job automation, but it can never replace human intelligence. AI is a technology that tries to imitate how humans feel, act, speak, and decide. The best part about Artificial Intelligence is that it can never get tired and has the power to identify informational patterns that optimize trends relevant to the job. This means AI might be a good fit for lower-level routine tasks and augment humans in the workplace.
Another essential thing to comprehend is that humans created Artificial Intelligence to help with challenging tasks and problems and not to replace them in the workplace entirely. Humans and AI work best when a person defines the program’s scope to AI, allowing it to make the best decision for the outcome.
Artificial Intelligence is more robust than human intelligence because it can be programmed to be fast, precise, and powerful. Plus, AI lacks emotions, resulting in not getting bored! On the other hand, humans have the advantage of emotions, and several jobs require the human touch. In simple words, AI can help with the automation of a few lower-level jobs, and human intelligence can provide the “humanness” essential in almost every role. Therefore, it is safe to say that AI is augmenting humans in the workplace, and businesses will get the best results when Artificial Intelligence and human intelligence work together.
As we discussed earlier, AI is augmenting humans in the workplace, and Artificial Intelligence has several benefits. AI is game-changing as it is helping with several business processes and making them more efficient, error-free, and faster. Let’s have a look at the benefits of AI in the workplace.
We have already mentioned automation multiple times in this article. In simple words, automation is the process of allowing a system to perform repetitive tasks that humans or employees conventionally perform. Job automation saves time and money as AI is cost-effective and performs tasks faster without additional requirements. The best example of automation is chatbots.
One of the best benefits of Artificial Intelligence is problem-solving. Every business comes across several problems at different stages, and AI can identify the problem areas and solve them efficiently at every step. Artificial Intelligence is beneficial when it comes to identifying market trends, assessing market conditions, and dealing with minor problems that can put a company on the back foot.
Decision-making is another crucial factor when it comes to running a business. Several data analytical tools, such as Tableau and Power BI, are beneficial for deriving real-time insights. Both tools are excellent as they provide interactive dashboards where anyone can see the micro and macro views of the company. In addition, these dashboards benefit upper management as the analytics help make faster and better decisions.
One of the most important and beneficial features is resource optimization. A business needs to work efficiently by investing in unnecessary resources, and AI helps by eliminating redundant resources. While companies have to invest in AI tools, the overall cost of completing a project is still lower when compared to conventional methods. For example, digitization and cloud computing help minimize printing and paperwork. In addition, automation reduces the need for additional and redundant resources.
The primary aim of any business is to get maximum returns and increase profits by spending minimal resources. Therefore, Artificial Intelligence is handy as it helps the management align the workplace according to business needs, mission, and vision. In addition, as we discussed earlier, Artificial Intelligence is cost-effective and helps in resource optimization.
An immense amount of data is available for businesses, but not all are useful for an organization. Furthermore, bad-quality data can result in weaker algorithms and wrong decisions. Therefore, organizations must have a proper framework to clean and process data before submitting it to Artificial Intelligence and Machine Learning models.
Customer is the king, and it is essential to provide the best services to them. Customer satisfaction is a vital factor that helps determine the success of an organization. Several businesses are leveraging AI tools to serve their customers and keep them happy. AI tools help in resolving complaints on time and provide the best solution.
As we mentioned earlier on the topic “will artificial intelligence take away jobs”, some jobs are vulnerable to AI because of their nature or type. Here are some jobs that AI will most likely take over in the future.
Customer service professionals generally don’t require high emotional or social intelligence. Therefore, several organizations are switching to AI to answer FAQs and customer support queries. Chatbots are the new customer service executives as they are becoming more intelligent and efficient every day.
Bookkeeping is conventionally a long and tedious process and is one of the oldest professions. However, with the help of AI and machine learning, this job can be done quickly and efficiently. Therefore, Artificial Intelligence will likely replace this job in the future.
With the introduction of ChatGPT, the game has changed. Earlier, proofreading and editing a document was a tedious task, but now with chatbots like ChatGPT and other applications such as Grammarly, these tasks can be done in minutes! Therefore, it is likely that AI will also replace this role in the future.
There is a high chance that this sector will be completely automated. Companies such as Tesla are working towards building fully automated cars. Self-driving cars are already available, and it won’t be long before we see taxi and bus drivers being replaced by automated vehicles.
Artificial Intelligence is a work in progress, and if used correctly, it can help the human force in several ways. For example, according to research conducted by WEF on the future of jobs, the rise of Artificial Intelligence will create 60 million new jobs by 2023. So, instead of thinking, “will AI take away jobs?”, we should start utilizing AI now for a better future.
The first thing to remember is to understand the utility of Artificial Intelligence and how it can help us upgrade jobs and not replace them. Secondly, we need some skills to harness the opportunities that AI offers.
In the future, artificial intelligence will take away jobs and most human jobs will be geared towards managing and troubleshooting several AI tools to refine productivity further. The best practice will be to control AI automation, define level boundaries and include a human in this process. While Artificial Intelligence streamlines a process, a human touch will always be required to ensure the completion of a project.
While it is inevitable AI taking over Jobs in the future, the ironic part is that it will also create jobs for the human workforce. According to a recent report released by the World Economic Forum, artificial intelligence, automation, and robots could replace around 85 million jobs worldwide by 2025. On the other hand, these technologies will also help create approximately 97 million jobs in the future.
Although there are several negative aspects of AI taking over jobs, ultimately, the control is in the hands of humans. There have been several cases in the past where humans had control over AI tools. For example, the infamous Facebook/Cambridge Analytica data scandal and Zoom sending user data to China.
To conclude, it is still unclear how we will ensure data privacy in the future. However, it is clear that while AI will replace jobs in the future, it will also create ample opportunities for humans.